Terms of Service

These Terms of Service govern your access to and use of vaxlro.com, including any orders placed through the website, related customer service, payment processing, shipping arrangements, and after-sales support. By visiting the website or placing an order, you agree to be bound by these Terms of Service and by the policies referenced below.

1. Scope of These Terms

These Terms of Service apply to all visitors, customers, and other users who access or use vaxlro.com. If you do not agree to these terms, you should not use the website or place an order through our services.

2. Business and Website Use

BLUE RIVER HANDMADE MARKET operates vaxlro.com as an online retail website for textile and daily-use products. You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security, or normal use of the website by others.

3. Eligibility to Place Orders

By placing an order through vaxlro.com, you represent that you have the legal capacity to enter into a binding agreement under applicable law. You are responsible for ensuring that the information you provide during checkout or customer service communication is accurate, complete, and current.

4. Product Information and Availability

We aim to present product information, images, descriptions, and availability as accurately as reasonably possible, but minor differences in color, texture, appearance, or display rendering may occur depending on devices, screens, batches, or production characteristics. All products are offered subject to availability, and we reserve the right to limit quantities, discontinue products, or correct errors in descriptions, pricing, or availability at any time.

5. Pricing and Transaction Currency

Unless otherwise stated, transactions on vaxlro.com are processed in USD, and the final amount payable will be shown at checkout before you complete your order. If your bank, card issuer, or payment provider uses another currency, exchange rates, conversion fees, or cross-border charges may apply under that provider’s own terms.

6. Payment and Payment Providers

Payments are processed through third-party payment service providers, including Stripe and PayPal, and the payment methods available to you will be shown at checkout. For details about payment methods, payment security, failed transactions, refunds to the original payment method, and dispute handling, please see our Payment Policy.

7. Order Acceptance and Verification

Your submission of an order does not automatically mean that the order has been accepted or that shipment is guaranteed. We reserve the right to review, verify, refuse, limit, or cancel any order where reasonably necessary, including in cases involving suspected fraud, pricing errors, product unavailability, abnormal order patterns, shipping restrictions, or incomplete payment authorization.

8. Shipping and Delivery

We currently provide delivery services to the United States, Europe, and other international destinations worldwide (“Rest of World”), subject to carrier coverage, destination restrictions, and checkout availability. For shipping fees, processing time, estimated transit times, carriers, customs information, delivery procedures, and parcel issue handling, please see our Shipping Policy.

9. Customs, Duties, and Import Requirements

Orders shipped outside the relevant domestic or regional tax area may be subject to customs duties, import taxes, brokerage charges, or other destination-country fees, depending on the applicable laws and the delivery destination. These matters are addressed in more detail in our Shipping Policy, and you are responsible for reviewing those terms before placing an order.

10. Delivery Records and Risk

Delivery status, tracking records, carrier scan data, signature records where available, and similar fulfillment records may be used to confirm shipment progress and delivery completion. Except where otherwise required by applicable law, issues relating to delivery, parcel handling, damage reporting, or non-receipt should be raised promptly in accordance with the timelines and procedures set out in our Shipping Policy.

11. Returns and Refunds

Return requests must be made in accordance with our posted return rules, including the applicable return period, return conditions, and return authorization requirements. For complete details on return eligibility, reasonable inspection standards, resalable condition requirements, return shipping responsibility, damaged or incorrect items, and refund timing, please see our Return & Refund Policy.

12. Refund Method and Timing

Where a refund is approved, it will generally be returned to the original payment method used for the order, subject to the procedures and timing of the relevant payment provider. Refund handling, including the usual 7 business day processing timeframe after inspection and approval, is described in our Return & Refund Policy and our Payment Policy.

13. Website Content and Intellectual Property

All content on vaxlro.com, including text, product images, graphics, logos, layout elements, and other materials, is owned by us or used under appropriate rights and may not be copied, reproduced, distributed, modified, or commercially exploited without prior written permission, except where permitted by law. Your use of the website does not transfer any ownership rights to you in relation to any website content, branding, or materials.

14. User Conduct

You agree not to misuse the website, interfere with its security or functionality, submit false or misleading information, attempt unauthorized access, upload malicious code, or use the website in violation of applicable laws or regulations. We may suspend, restrict, or terminate access where reasonably necessary to protect the website, our business, other users, or compliance interests.

15. Privacy and Data Handling

Your use of vaxlro.com is also subject to our privacy practices regarding the collection, use, storage, sharing, security, and retention of personal information. For detailed information about how we process personal data, the security measures we apply, your privacy rights, and our general 1-year data retention approach, please see our Privacy Policy.

16. Security, Fraud Prevention, and Dispute Records

To protect customers and our business, we may retain and use relevant order, payment, delivery, return, refund, and customer communication records where reasonably necessary to prevent fraud, investigate suspicious activity, verify fulfillment, or respond to payment disputes and chargebacks. Further information about payment security, third-party processors, and dispute-related records is available in our Payment Policy and Privacy Policy.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis, without any guarantee that access will be uninterrupted, error-free, or free from delays, omissions, or technical issues. Nothing in these terms excludes or limits any rights that cannot be excluded under applicable mandatory consumer protection law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of the website, the inability to use the website, delays, third-party service interruptions, or circumstances beyond our reasonable control. Nothing in these terms limits liability where such limitation is not permitted under applicable law, including mandatory rights under relevant European consumer law.

19. Governing Law and Court Jurisdiction

These Terms of Service shall be interpreted and applied in accordance with applicable European laws and, where relevant and not inconsistent with mandatory consumer protections, the applicable laws in force in Germany. Any dispute, claim, or controversy arising out of or in connection with the website, an order, payment, shipping, refund, privacy, or these Terms of Service shall be submitted to the competent court having jurisdiction over Am Hagenbach 10, 33129, Delbrück, and court resolution shall prevail, except where mandatory law requires otherwise.

20. Changes to These Terms and Contact Information

We may update these Terms of Service from time to time to reflect legal, operational, or service-related changes, and the updated version will apply from the date it is published on vaxlro.com. If you have questions about these Terms of Service or any related policy, please contact us at info@vaxlro.com, +1 (712) 218-1502, or 601 Locust St, Dubuque, IA 52001, US.