Return & Refund Policy

This Return & Refund Policy applies to orders placed through vaxlro.com. We sell daily-use products and aim to provide a clear and fair post-purchase policy. Please read the terms below carefully before submitting a return or refund request.

1. Return Period

You may request a return within 30 days after receipt of goods. Requests submitted after this period may be refused, except where mandatory consumer protection laws provide otherwise. For clarity and efficient processing, the delivery date shown by the carrier or other reasonable delivery record may be used to determine whether the request was made on time.

2. Condition of Returnable Items

Customers may open the package and reasonably inspect the goods after delivery, including checking the color, size, fabric, texture, workmanship, and overall appearance. However, the goods must remain in resalable condition and must not be handled in a way that affects secondary sale, commercial value, hygiene, or normal resale suitability. Items must be unused, unwashed, unaltered, free from odors, stains, perfume, smoke, pet hair, lint contamination, or other signs of use beyond reasonable inspection, and all original tags, packaging, and included parts must be returned together.

3. Items That May Not Be Returned

We may refuse returns for goods that are not in resalable condition or that show signs of use beyond reasonable inspection. This includes, for example, goods that have been washed, used, damaged after delivery, soiled, altered, heavily wrinkled through use, or returned without required tags, packaging, or included components. Goods marked on the product page as final sale, non-returnable, clearance, personalized, or otherwise excluded from return are also not eligible for return unless required by applicable law.

4. How To Request a Return

To request a return, please contact us at info@vaxlro.com within the return period and include your order number, the item or items you wish to return, and the reason for the request. If the request relates to damage, defect, incorrect shipment, or another delivery issue, please also include clear photos of the goods, outer packaging, and shipping label so we can review the case accurately. Please do not send any item back before receiving return instructions from us, because unauthorized returns or returns sent to an unapproved address may be delayed, refused, or remain unprocessed.

5. Damaged, Defective, or Incorrect Items

If you receive goods that are damaged, defective, incomplete, or incorrect, you must contact us within 48 hours after delivery. Please provide your order number together with clear photos of the goods, the packaging, and the shipping label so that we can verify the issue and determine the appropriate solution. After review, we may provide a replacement, a refund, return instructions, or another reasonable resolution depending on the circumstances of the case.

6. Return Shipping Costs

If the return is requested for personal preference or for a reason not caused by our error, the customer is responsible for the return shipping costs. Original shipping fees are generally non-refundable in such cases unless otherwise required by law. If the return is due to our error, such as a verified defect on arrival, shipping damage, or an incorrect item, we may cover reasonable return shipping costs or provide a prepaid label, reimbursement, or another confirmed return solution. Because we ship to the United States, Europe, and Rest of World destinations, return methods, shipping arrangements, and applicable return costs may vary by region.

7. Inspection, Refund Approval, and Refund Timing

After the returned goods are received, we will inspect them to confirm whether they meet this Return & Refund Policy and the approved return conditions. If the return is approved, the refund will be issued to the original payment method used for the order. Approved refunds are typically processed within 7 business days after inspection and approval, although the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe, or other payment service provider. Where permitted by law, we may reduce or refuse the refund if the goods show diminished value caused by handling beyond what is reasonably necessary to inspect them.

8. Records, Payment Disputes, and Contact

Before opening a payment dispute or chargeback, please contact us first at info@vaxlro.com or +1 (712) 218-1502 so that we can review the matter and try to resolve it directly. To protect both customers and our business, we may keep and use relevant order, payment, shipping, delivery, return, refund, and customer communication records, including tracking updates, delivery confirmation, return authorization records, inspection results, and related correspondence, when reviewing a claim or responding to a dispute through Stripe, PayPal, or another payment channel. This helps us verify order fulfillment, return handling, refund status, and any agreed resolution in a clear and consistent manner. If you have questions about this policy, you may also contact us at 601 Locust St, Dubuque, IA 52001, US.