This Shipping Policy applies to orders placed through vaxlro.com. We provide delivery services for textile and daily-use products to customers across multiple regions worldwide. Please review this policy carefully before placing an order.
1. Scope of Delivery
We currently provide delivery services to customers in the United States, Europe, and other international destinations worldwide (“Rest of World”). Delivery availability may vary depending on the product, shipping address, local carrier coverage, and applicable shipping restrictions. The final shipping options available for your order will be shown at checkout.
2. Shipping Fees
Shipping fees are charged based on the destination region. Current standard shipping fees are as follows: United States: €12.99, with free shipping on orders over €100.00; Europe: €9.99, with free shipping on orders over €80.00; Rest of World: €19.99, with free shipping on orders over €199.00. Any applicable shipping promotion shown at checkout will prevail.
3. Order Processing Time
Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, or holidays, processing times may be extended slightly.
4. Estimated Delivery Time
Estimated transit times begin after the order has been dispatched. Estimated delivery times are as follows: United States: 7–12 business days, Europe: 4–8 business days, Rest of World: 10–20 business days. These timeframes are estimates only and actual delivery may vary depending on the destination and carrier operations.
5. Shipping Carriers
Orders may be shipped by DHL, Deutsche Post, DPD, GLS, UPS, FedEx, or other suitable local and international delivery partners, depending on the destination, parcel size, and available service level. We reserve the right to select the most appropriate carrier for each shipment. Carrier information shown in the shipping confirmation or tracking update will be the final arrangement.
6. Tracking Information
Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout. Where tracking is available, tracking details will be included in that email. Tracking updates may take 24–72 hours to appear after dispatch, depending on the carrier and destination.
7. Delivery and Signature
Some orders may require a signature upon delivery, especially for higher-value shipments or certain international destinations. If no one is available to receive the parcel, the carrier may attempt redelivery, leave the parcel at a pickup point, or follow the delivery procedures applicable in your area. Please make sure the shipping address and recipient information are correct when placing your order.
8. Damaged, Missing, or Delivery Problem Parcels
If your parcel arrives damaged, if items are missing, or if you receive the wrong goods, you must contact us within 48 hours after delivery. Please include your order number, clear photos of the item, outer packaging, and shipping label so that we can review the issue and assist you appropriately. If tracking shows delivered but you have not received the parcel, please first check with household members, neighbors, or the local carrier before contacting us.
9. Customs, Duties, and Taxes
For orders shipped within Germany or other eligible European destinations, VAT or similar taxes may be handled in accordance with applicable checkout display and local rules. For orders shipped outside the European Union, customs duties, import taxes, brokerage charges, and similar destination-country fees are generally the responsibility of the recipient unless otherwise stated at checkout. Customs inspections and clearance procedures may also cause delays beyond our control.
10. Contact Information
If you have any questions about shipping, delivery, tracking, or parcel issues, please contact us at info@vaxlro.com or +1 (712) 218-1502. Our company information is as follows: BLUE RIVER HANDMADE MARKET, 601 Locust St, Dubuque, IA 52001, US, [email protected], +1 (712) 218-1502.