FAQs

1. Where do you ship?

We currently provide delivery services to customers in the United States, Europe, and other international destinations worldwide (“Rest of World”). Delivery availability may vary by destination, product type, and carrier coverage, and the final options shown at checkout will control. For more information, please see our Shipping Policy.

2. How much is shipping?

Shipping fees and any applicable free-shipping thresholds vary by destination region. The current shipping charges and destination-based shipping terms are described in our Shipping Policy, and the final amount shown at checkout will prevail.

3. How long does order processing take?

Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays, and processing may take slightly longer during peak periods or holiday seasons.

4. How long does delivery take?

Estimated delivery times begin after dispatch, not after the order is placed. As a general reference, deliveries to the United States usually take 7–12 business days, deliveries within Europe usually take 4–8 business days, and deliveries to Rest of World destinations usually take 10–20 business days; all delivery times are estimates only. For full details, please see our Shipping Policy.

5. Which carriers do you use, and will I receive tracking?

Depending on the destination, parcel size, and service availability, orders may be shipped through DHL, Deutsche Post, DPD, GLS, UPS, FedEx, or other suitable local or international delivery partners. Once your order has been shipped, we will send a shipping confirmation email, and tracking updates may take 24–72 hours to appear depending on the carrier and destination.

6. Do orders require a signature on delivery?

Some shipments may require a signature upon delivery, especially for higher-value orders or certain international destinations. If no one is available to receive the parcel, the carrier may attempt redelivery, leave the parcel at a pickup point, or follow local delivery procedures where applicable.

7. Do I need to pay customs duties or import taxes?

Orders shipped outside the relevant domestic or regional tax area may be subject to customs duties, import taxes, brokerage charges, or similar destination-country fees. These charges, where applicable, are generally the responsibility of the recipient unless otherwise stated at checkout. Please review our Shipping Policy before placing your order.

8. Can I return an item if I change my mind?

Yes, you may request a return within 30 days after receipt of goods, subject to our return conditions and approval process. Returns requested after that period may be refused unless otherwise required by applicable law. For full details, please see our Return & Refund Policy.

9. Can I open the package and inspect the item before deciding whether to keep it?

Yes, you may open the package and reasonably inspect the item after delivery, including checking the color, size, fabric, texture, workmanship, and overall appearance. However, the item must remain in resalable condition and must not be used, washed, altered, stained, scented, or otherwise handled in a way that affects secondary sale or normal resale suitability.

10. What conditions must be met for a textile return?

Returned goods must be unused, unwashed, unaltered, and free from odors, stains, smoke, pet hair, lint contamination, or other signs of use beyond reasonable inspection. All original tags, packaging, and included parts must be returned together, and returns may be refused if the item is not in resalable condition. For more information, please see our Return & Refund Policy.

11. What should I do if my order arrives damaged, defective, incomplete, or incorrect?

If your parcel arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours after delivery. Please include your order number together with clear photos of the item, outer packaging, and shipping label so that we can review the issue and provide an appropriate solution. For more details, please see our Return & Refund Policy.

12. How are payments, refunds, and personal data handled?

We currently accept the payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Discover. Payments are processed in USD through third-party payment providers, including Stripe and PayPal, and approved refunds are generally returned to the original payment method within 7 business days after inspection and approval, although bank or provider posting times may vary. We apply reasonable payment-security and data-protection measures, and further details are available in our Payment Policy and Privacy Policy.