Payment Policy

This Payment Policy applies to orders placed through vaxlro.com. Please review the terms below carefully before submitting payment for any order.

1. Accepted Payment Methods and Transaction Currency

We currently accept the payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Discover. All transactions on vaxlro.com are processed in USD, and the final amount charged will be shown at checkout before you complete your payment.

If your card issuer, bank, or payment provider uses another currency, the final amount shown on your statement may vary due to exchange rates, cross-border charges, or issuer-specific fees. Any such currency conversion or additional banking fees are determined by your payment provider and are outside our direct control.

2. Third-Party Payment Processing

Payments on vaxlro.com are processed through third-party payment service providers, including Stripe and PayPal. We do not store or have direct access to full card numbers, CVV/security codes, PayPal passwords, or other complete payment credentials on our own servers.

Instead, we receive only limited transaction-related information that is necessary to confirm payment status, reconcile orders, process refunds where applicable, respond to customer service requests, prevent fraud, and support payment-related dispute handling. Payment information entered during checkout is processed directly through the relevant third-party payment platform under its own security and compliance procedures.

3. Payment Security and Technical Safeguards

We use reasonable administrative, technical, and organizational measures to help protect payment-related information and checkout activity. These measures may include SSL/TLS encrypted transmission, secure checkout connections, limited internal access to transaction records, order monitoring, data minimization, and the use of payment processors that apply tokenization, fraud screening, and other industry-standard protective controls.

Where applicable, additional authentication or verification steps may be required by the relevant payment provider, card network, bank, or device wallet before a transaction is approved. While no online transmission or payment system can be guaranteed to be completely secure, we take reasonable steps to reduce unauthorized access, misuse, and payment fraud risks.

4. Payment Authorization, Review, and Failed Payments

By placing an order, you authorize the selected payment provider to charge the total amount shown at checkout, including the product price, shipping fees, and any applicable taxes or adjustments displayed at the time of purchase. Orders will not be processed until successful payment authorization or confirmation is received.

A payment may fail or be declined for various reasons, including insufficient funds, incorrect billing details, card restrictions, bank verification issues, fraud-prevention checks, expired cards, device-wallet errors, or technical interruptions with the payment provider. If your payment fails, please verify your details, try an alternative payment method, or contact your bank or payment provider before reaching out to us at info@vaxlro.com.

5. Refunds and Return of Funds

If a refund is approved under our Return & Refund Policy, the refund will be sent back to the original payment method used for the purchase. Approved refunds are typically processed within 7 business days after inspection and approval, but the time required for the funds to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, Apple Pay, Google Pay, or other payment channel.

Refunds are generally not issued to a different card, account, wallet, or payment destination unless otherwise required by law or expressly permitted by the relevant payment provider and verified by us. For return eligibility, refund conditions, and non-refundable charges, please see our Return & Refund Policy.

6. Payment Disputes, Chargebacks, and Contact

If you believe there is a payment error, duplicate charge, unauthorized transaction, or other billing issue, please contact us first at info@vaxlro.com or +1 (712) 218-1502 so we can review the matter and try to resolve it directly. Before opening a chargeback or payment dispute through Stripe, PayPal, or your card issuer, we encourage you to contact us with your order number and a brief description of the issue.

To protect customers and our business, we may retain and use relevant order, transaction, shipping, delivery, refund, and customer communication records when reviewing a payment issue or responding to a dispute. This may include order confirmation records, payment status, tracking details, delivery confirmation, refund records, and related correspondence, as further described in our Privacy Policy.